If you need to cancel an order please call us immediately. If you stop the build before wood is cut we can usually provide a full refund. Typically orders can be canceled within 48 hours of payment. If wood is already cut, then you will not receive a refund unless we can salvage the wood for another guitar. Once we start building your new custom guitar we commit wood and materials to your one-of-a-kind build and therefore these materials usually cannot be salvaged for use on another guitar. If we can provide a partial or full refund we will, but once wood is cut there we be a minimum $500 restocking fee.