FAQs


FAQ’s

Anything and Everything you need to know about Born Guitars

How do I order a guitar?

To initiate an order, simply email or call us.  You may also use our online build to help you design your guitar and send us the specs.  If you order a guitar through our website we will contact you once we receive the order to confirm all the details and make sure you get exactly what you want.  If you already know exactly what you want, great!  If not, we will help you hone in on the model and specs that will suit you best.

How long will it take to get my guitar after I order it?

The average duration from the time your order is finalized to when it arrives at your door is about 3-4 months.  This can vary depending the complexity of your guitar, type of finish, and the woods you choose for your guitar.  We strive to deliver your guitar in about 3 months, but at Born quality always comes first so complex highly customized guitars can take significantly longer.  This period also provides ample time for woods to stabilize after they are shaped in each process of the build.  For example, after initial shaping of your neck it will rest so we can see if the wood moves at all.  This allows us to ensure you will have a nice stable guitar neck.   Wood is an organic material, which means each piece of wood has its own unique characteristics.  Our skilled luthiers handle each piece of wood differently depending on these characteristics, and because each of our guitars are one-of-a-kind sometimes we need to take extra time to make your dream guitar perfect.

 

Where are Born Custom Guitars made?

All of our guitars are constructed from start to finish at our shop in Broomfield, Colorado, U.S.A. using a combination of hand building methods and modern CNC technology. We start with raw lumber and build everything to order – no pre-cut body and neck parts here!

Can I add something to my guitar that is not listed as an option?

Contact us and share your ideas. While we can’t promise that we’ll be able to accommodate every request, we’ll certainly try our hardest!

Why don’t you offer the type of wood that I want?

We are committed to maintaining a responsible and sustainable approach to guitar building, and therefore, we do not use any wood species that we cannot source in a responsible sustainable manner. We insist that all of our wood suppliers can tell us exactly were our wood was sourced from and that is was sourced legally and responsibly. To view our entire wood collection, visit our woods page.

How do I get in touch with Born Guitars?

Email us at info@bornguitars.com or call us at (720) 398-9629. We’re available Monday through Friday 9am-5pm Mountain Time

How do I pay?

We currently accept all major credit cards, as well as PayPal and Google Checkout. A 50% deposit is required for us to begin cutting wood, and the remaining 50% is due upon completion before we ship the guitar.

What if I want to cancel my order after it is paid for?

If you need to cancel an order please call us immediately. If you stop the build before wood is cut we can usually provide a full refund. Typically orders can be canceled within 48 hours or payment with a refund of the deposit, less a $500 fee to cover lost materials that cannot be salvaged. This is because as soon as you finalize your order, we commit materials to your one-of-a-kind build and therefore they usually cannot be salvaged for use on another guitar.

What if I want to change my order?

If you want to change something about your order, call us immediately and we’ll do our best to accommodate your request, if it is feasible, in a timely and cost-effective manner.

Can I finance my guitar purchase?

We currently do not offer financing. However, we are exploring the possibility of offering financing options in the future. Stay tuned!

What if I receive my guitar and there is something wrong with it?

We guarantee all of our instruments against any and all manufacturer’s defects. In the event that you receive a guitar with a defect of any kind, contact us immediately and we will remedy the situation as quickly as possible and at no cost to you.

What if I simply don’t like something about my new guitar when I receive it?

If you are not completely satisfied with your new instrument then give us a call, and we will do everything in our power to remedy the situation. If it is our fault, we will fix the problem at no cost to you. Either way, we will make sure you end up a guitar you absolutely love.  To learn more about our commitment to 100% customer satisfaction, click here.

Do you provide repair and maintenance services for my Born Custom Guitar?

Yes. As mentioned above, if you receive your new guitar with some kind of defect, we will repair the instrument at no cost to you. For guitars that are outside of their warranty period and/or are in need of standard maintenance or repair, we will gladly perform the necessary work for a nominal fee. For your convenience, we also are in the midst of building a network of certified Born maintenance and repair luthiers in locations across the country. Contact us (link to contact page) to find out if a certified Born maintenance and repair luthier is located near you.

Can I visit your shop?

Yes! Whether you’re already a customer, or just interested in learning more about us, you are welcome to stop by our shop anytime during regular business hours. All that we ask is that you email info@bornguitars.com us a day in advance so that we know you’re stopping by.

How much does shipping cost?

Shipping is included with all custom guitar orders. If you need to ship a guitar to us for maintenance or repair the cost of shipping will depend on where you are located relative to our shop. However, shipping costs for most domestic orders usually do not exceed $60. Call us and we will set you up with a shipping label.

Do you ship internationally?

Yes! However, the shipping costs will likely exceed the amount mentioned above for domestic shipments. This also is dependent on international trade regulations.

Do you build bass guitars?

We expect to have our first bass model available early 2015

I’m left handed. Do you make guitars for lefties?

Yes! You have all the same choices as righties. Left handed guitars cost $150 extra to cover special design and manufacturing adjustments we need to make in the building process.