FAQs

Do you ship internationally?

Yes! We will ship to any country as long as there are not trade restrictions that would prohibit the delivery of your guitar.

Do you provide repair and maintenance services for my Born custom guitar?

Yes. We can do all maintenance and repairs on Born guitars, but we do not perform maintenance or repairs on other guitar brands. Manufacturer’s defects will be repaired for free subject to our Limited Lifetime Warranty. For guitars that are outside of their warranty period and/or are in need of standard maintenance or repair, we will gladly perform the necessary work for a nominal fee. To avoid paying large shipping costs we recommend finding a quality guitar technician in your area. Any damage done by someone other than a qualified Born luthier or technician will void our Limited Lifetime Warranty. If you need help finding a qualified guitar tech in your area, then please contact us. We are happy to help!

What if I want to change my order?

If you want to change something about your order, call us immediately. We’ll do our best to accommodate your request in a timely and cost-effective manner. Your luthier will work directly with you throughout the design and build process to ensure every detail is the way you want it. Changes to finish, hardware color/finish, knobs and electronics can usually be made even after the build has started.

Can I visit the Born Guitars custom shop?

Visitation of our custom shop is by invitation only. You may request a visit or tour, but a visit is not guaranteed. Personal tours and visits to the shop disrupt customer builds and the flow of the shop. New and existing customers are always welcome to schedule a visit to the shop. If you visit our shop please be respectful of our time so that we can focus our day on building guitars. If you have questions or need guidance on your build we are always happy to schedule a phone call or answer all your questions via email.

How long will it take to get my guitar after I order it?

The average duration from the time your order is finalized to when it arrives at your door is about 3-6 months. This can vary depending the complexity of your guitar, type of finish, and the woods you choose for your guitar. We strive to deliver your guitar in about 3-4 months, but at Born quality always comes first so complex highly customized guitars can take significantly longer. This period also provides ample time for woods to stabilize after they are shaped in each process of the build. For example, after the initial shaping of your neck it will rest so we can see if the wood moves at all. This allows us to ensure you will have a nice stable guitar neck. Wood is an organic material, which means each piece of wood has its own unique characteristics. We handle each piece of wood differently depending on these characteristics, and because each of our guitars are one-of-a-kind we need to take extra time to make your dream guitar perfect.

What are my payment options for my new custom electric guitar?

We will send an invoice for all deposits and final payment via email with an easy to use online payment system. You can pay with an electronic check or we now accept all major credit cards. We can also receive payment through Paypal.

A $1000 deposit is required to hold your place on the waitlist and in the production line, reserve specific wood pieces, and to work with our luthiers on your design. Before we start building your custom guitar we require a 50% deposit. The the remaining 50% is due upon completion before we ship the guitar.

We can also create a payment plan that fits your timeline and budget. Please contact us for more information.

info@bornguitars.com

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Do I have to pay for shipping costs on my new guitar?

Shipping costs are not included due to the high cost of shipping your guitar safely. We ship all guitars via Fedex ground unless you would like your shipment expedited. Shipping costs within the continental United States are usually between $60-$100 depending on where you are located relative to our shop in Longmont, CO. You will not pay for any shipping costs on warranty work done by Born Guitars.

We insure all shipments to their full value and someone must be present to sign for your guitar when it arrives. Your new guitar is one-of-a-kind and represents countless hours of fine craftsmanship. We want it to arrive to you safe and secure.

Please contact us if you have any questions about shipping.

Where are Born custom guitars made?

All of our custom electric guitars are constructed from start to finish at our shop in Longmont, Colorado, U.S.A. using a combination precision machining technology and fine hand craftsmanship. We start with raw lumber and build everything to order. Our necks are built from scratch to your specifications and our bodies are usually one-of-a-kind featuring rare wood tops and custom finishes. Our hand shaped necks and custom fretwork really set us apart.

How Do I Order a Guitar?

Simply call or email us to start your order. You may also use our custom online guitar builder to help you brainstorm and design your dream guitar. When you are ready simply submit your order request. If you order a guitar through our website we will contact you to confirm all the details and make sure you get exactly what you want. If you already know exactly what you want, great! If not, we will help you hone in your vision for the perfect guitar. You can adjust details of your guitar’s design while you work directly with our master luthier through out the design and building process.

Who Builds the Guitars at Born?

Master luthier and Owner Jonathan (Jay) Miller builds every guitar at Born. Jonathan has been obsessing over guitars since he was in high school, and started Born Custom Guitars with the mission of building the best electric guitars possible. He has studied every detail of electric guitar design, traditional & modern building methods and has learned from many very talented and well known luthiers such as John Page. As a result Jonathan makes some of the finest electric guitars in the world. He tailor makes each custom electric guitar to your exacting specifications. Jay will even match your favorite neck shape from a guitar you own, or create a new shape that will best suit your playing style and hand size.

When you order a custom Born you will work directly with Jay to design the ultimate electric guitar for your playing style.

Can I add a custom inlay to my guitar?

Absolutely!

We will design and inlay nearly anything into your fretboard and even your guitar.

The only restrictions are:

Is it possible and does it fit on the guitar?
Is the design convertible into an inlay? Too small? Too complex for inlay?
‘It costs what?!’

Custom inlay can range in price from a couple hundred dollars for something relatively simple to thousands of dollars for the most complex designs.

Cost depends on:

Complexity of Design
The amount of Design Work required (Ex. Sketches, Revisions, Final Design Layout)
Materials used

Please contact us if you are interest in learning more.

Do you offer custom finishes?

Yes, we will create custom stains, bursts, colors and finishes just for your Born electric guitar. Keep in mind that one-off custom work and designs cost money, and to make a custom color or finish look its best requires significant amounts of labor and testing. Your new guitar should look amazing and just the way you want it, and to do things right just takes a little more love.

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